Returns & Exchanges
Full Priced Products
At this time, all items are made to order and considered custom. Therefore returns are not accepted. In the event the order is made/sent incorrectly, according to the order placed, you may request a refund/exchange within 30 days. Returns attempted after 30 days are not eligible for refund/exchange. To receive a refund or exchange the following conditions must be met:
- All items must be returned new, unworn, unwashed, unaltered and in original packaging.
Sale-priced items will not be eligible for return or exchange.
Steps to Return or Exchange Item
To initiate a return or exchange, please contact customer support at email@example.com.
In the case you do have to return or exchange an item, we want to make sure that it gets resolved in a timely manner to ensure customer satisfaction.
Disclaimer - Hammond Leather Goods is not responsible for lost or damaged items in transit.